All reservations are processed in real-time through the Obsydian Club platform.
Venues control final entry, including ID checks, capacity, and dress codes.
Users must carry a valid government-issued ID at the time of entry.
The platform only facilitates bookings; venue rules prevail at all times.
User-initiated cancellations follow the individual venue’s cancellation policy displayed during booking.
No-show bookings (where the user fails to attend) are non-refundable.
If a venue cancels the booking due to operational or safety reasons, a full refund will be issued.
Refund eligibility depends on vendor confirmation and platform validation.
Refunds are processed via the original payment method used (UPI, card, wallet, etc.).
Refund timeline: 5–10 working days, depending on the payment gateway or bank.
The platform is not liable for delays caused by payment intermediaries.
Users may raise refund or booking disputes by contacting support.
Obsydian Club will mediate but the final decision rests with the venue’s policy and evidence.
Repeated or fraudulent refund claims may lead to account suspension.
All transactions are processed securely via Razorpay or other approved gateways.
Obsydian Club does not store user card or UPI details.
📧 Email: obsydianclub1@gmail.com